Official support channelTelegram · @dkpanel
Message on TelegramWe normally reply within 48 hours. Send one message with the relevant context so the request can be handled faster.
What support can help with
- Dashboard access, subscriptions, activation and licence release.
- Test checkout, real payments, underpayment or overpayment.
- Refunds and request status.
- A reproducible DKPanel or SteamVault error.
- Personal-data access, correction or deletion requests.
What to include
- Dashboard email and a safe order or subscription identifier.
- DKPanel or SteamVault version, Windows version and clear reproduction steps.
- Error text or a screenshot with secrets and personal data removed.
- For a payment: asset, network, time and txid if it is already public on-chain.
Never send
- Website, Steam or email passwords.
- Steam Guard secrets, .maFile data or recovery codes.
- Private keys, seed phrases or two-factor authentication codes.
- A complete DKPanel/SteamVault database or any credentials file.